Nick is the best guy in the whole building

(Translated by Google) I highly recommend Nissan; excellent service. Thank you so much to Mrs. Mays for her help. (Original) Recomiendo a Nissan excellent attention Con la señora mays muchas gracias por la ayuda

Great service and looking out for customers

Ernie was friendly, and willing to sit down on the phone with my dad and I to find a fair price on a quality new set of tires, which I really appreciated.

We had a major problem with our old Leaf. They gave use a very reasonable deal on the old car and give us a very reasonable deal on a new electric car. Their employee, Wyatt Brown, kept us company while we waited for everything to get processed. He was very nice.

Simply Amazed! I purchased a Nissan Leaf 2025 from Empire Nissan. The sales Staff are super friendly without being pushy! Thank You Dave the general manager for working with me in an unexpected situation where Nissan bought back my 2020 Leaf. I really can’t say enough positive things about my experience with Empire Nissan! Thank You Mike,Rich in service and Aden! I found everyone extremely helpful. I found the pricing straightforward without the games other dealers play! I will definitely go back to this dealership when I need my next car. 5 stars are not enough!

I just purchased a 2024 Ariya. Wyatt, the Sales Specialist, went out of his way to answer all of my questions, take his time, let me test drive several different cars, and to make this purchase easy. He has been able to answer even more questions after the purchase. I highly recommend Empire Lakewood Nissan and specifically Wyatt.

Nick Lamb is great

Bought my Nissan Frontier from Oscar Najera at Empire Lakewood Nissan and had the best experience. Oscar was honest, friendly, and never pressured me. He explained everything clearly and made the whole process super easy and smooth. If you're looking for a Frontier or any Nissan, ask for Oscar. Highly recommend! Thank you Oscar

They charged way too much on “damages” for a leased car

Huge shoutout to Phil over at Empire Nissan. Super clear communication, straightforward, and genuinely great customer service. You can tell he really cares about taking care of people. Will definitely be coming back to work with him again.

Oscar and Martin made returning my 24 Ariya lease and swapping it out for a 19 Leaf pretty simple . Everyone at the dealership was very friendly , they were having a bbq and fed me lunch while I was completing the deal. Great experience .

May was very helpful and took very good care of me thank you very much May!

May stiglich was an amazing sales lady and she was very helpful fast and very professional I recommend you come in and ask for her especially if your looking for bilingual

I cannot say enough good things about Ty Campbell at Empire Nissan. From start to finish, he went above and beyond in handling the repairs to my vehicle following an accident. Ty went to bat for me against the insurance adjuster, advocated for the use of new, correct parts, and made sure the repairs were completed properly and to the highest standard. His attention to detail and commitment to quality were exceptional. Honestly, you would have thought it was his own vehicle being repaired by the way he took ownership of the process and made sure everything was done right. ... Read More

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Google - Nov 1, 2026

I cannot say enough good things about Ty Campbell at Empire Nissan. From start to finish, he went above and beyond in handling the repairs to my vehicle following an accident. Ty went to bat for me against the insurance adjuster, advocated for the use of new, correct parts, and made sure the repairs were completed properly and to the highest standard. His attention to detail and commitment to quality were exceptional. Honestly, you would have thought it was his own vehicle being repaired by the way he took ownership of the process and made sure everything was done right. That level of care is hard to come by. Beyond his commitment to quality, Ty is incredibly knowledgeable about Nissan vehicles. He knows these cars inside and out and can confidently answer just about any question you throw his way. Even when an unfamiliar issue comes up, he doesn’t take shortcuts or simply offer a guess. He takes the time to investigate, understand the problem, and find the right solution. Just as importantly, he does so in a timely manner while keeping my convenience in mind. What really sets Ty apart is that he genuinely cares about the customer and the quality of his work. He doesn’t just facilitate repairs; he takes personal ownership of making sure things are done right. His professionalism, expertise, communication, and willingness to advocate for his customers make him an incredible asset to Empire Nissan. If you’re bringing your Nissan in for service or repairs, I cannot recommend Ty Campbell highly enough. He’s the kind of service advisor who makes you feel confident that your vehicle is in the right hands. Empire Nissan is fortunate to have him.

Service provider Phil provided excellent service. In this day of marginal at best customer service, Phil went above and beyond. I have found a new home to have my vehicle serviced.

Fast and fantastic service from Phil

Phil was extremely helpful and knowledgeable, got my vehicle in and out quickly will recommend in the future!

May Stiglich made the buying experience so easy !! Highly recommend!! I had a great experience with this dealership! From start to finish, the process was smooth, straightforward, and stress-free. The staff was friendly, professional, and helpful throughout the entire experience. I would definitely recommend this dealership to anyone looking to purchase a vehicle. Thank you for making this such a positive experience!

I had an amazing experience at Empire Nissan, and Dawson made the entire process so easy and enjoyable! He was extremely helpful, friendly, knowledgeable, and made sure all my questions were answered. You can tell he genuinely cares about his customers and goes above and beyond to make sure they have a great experience. I highly recommend asking for Dawson if you’re looking for a great car-buying experience!

I had a great experience with the Nissan service department! Everyone was friendly, professional, and helpful throughout the process. A special thank you to Hannah, my service writer, for being so kind, attentive, and keeping me informed. She made the whole experience smooth and stress-free. I really appreciate the excellent customer service and would definitely recommend this service department!

I always bring my car for oil changes and other regular services. I have used them for years, recieving great service and help from their service people, Dawson has been mu go to, he is helpful and pushes through any problems that arise.

I’ve had great experiences with Empire Nissan, especially working with Nick! I’ve brought my vehicle in for routine maintenance, including oil changes and new tires, and he has always been helpful, professional, and easy to work with. He makes the whole process smooth and stress-free, and I appreciate the level of customer service he provides. It’s nice having someone you can trust when it comes to taking care of your vehicle. Definitely recommend asking for Nick if you’re bringing your car in for service! 👍🏼

(Translated by Google) The service was spectacular! We had no expectations, no credit, and no social security. May helped us through the entire process; she's super professional, and you feel like family at the dealership. A 20/10 for her service! Thank you, May, we really appreciate it! (Original) Espectacular la atención , estábamos sin espectativas no teníamos crédito ni tampoco Social y May nos ayudo en todo el proceso es súper Profesional y te sentis en familia con la Concesionaria un 20/10 súper el trato de ella gracias May lo apreciamos muchísimo!!!!

Absolute con artists is all these people are. They mis diagnosed what was wrong with my engine and said it was just my oil change being overdue and that i have sludge in my engine and that i need a $500 flush package to “fix”. The oil was changed 3k miles ago and is perfectly fine btw, the tech refused to actually talk about fixing it. They essentially scammed me out of $230 for the diagnosis and didnt do a dam thing except try to make money off my visit. Avoid this place!

Great service, friendly knowledgeable advisor. I recently took my car in for maintenance and had the most pleasant experience working with advisor, Hannah. She took the time to explain what my car needed and the importance of regular maintenance to keep my car safe and reliable.

I needed some info for my repairs on my Nissan. I spoke to Dawson and he was able to get me info that was helpful and rough estimates for the repairs costs as well.

(Translated by Google) Excellent service from Mr. May (Original) Excelente servicio de Sr. May

(Translated by Google) Mrs. May is excellent in her customer service; we have bought several vehicles from her and everything has been great. I highly recommend her. (Original) Excelente la Sra May en atención le hemos comprado varios vehiculos todo bien, la recomiendo ampliamente

Phil was very good. He provided excellent service for my tire installation and alignment. I will return for future services.

Phil was very courteous and helpful.

Always bring my truck here I typically work with Dawson he is great at keeping me informed and always helpful can’t recommend enough

Fantastic work done with Phil (: Very patient and helpful on my car!

Gotta give a shout-out to Nick Lamb. In the past, I've always been cautious of other car dealerships and spending a fortune when something goes wrong with my car but I never have to worry about getting ripped off when I go to him. Won't be taking my car anywhere else.

Great service and work. I had an issue with my transmission on my truck and the service advisor Nick Lamb helped make sure it was covered under warranty.

Nick always does an exceptional job in the service department. I've never had any issues bringing my truck to him.

The service here is always good, employees are respectful and they don’t take advantage of you. Dawson usually helps me understand what my car needs and what can wait. Pricing is transparent and reasonable.

Nick Lamb is a true professional and goes above and beyond for my automotive needs in the service department.

Ernie is a well respected and hard working employee and always look out for the best interest on what we spend per service on our car!

I've been taking my car to Empire Lakewood Nissan for years now. When my previous service advisor left, I started working with Phil, and he's been great. Just like before, he's taken really good care of me. Service is always done fast, he's straightforward with me, and he knows exactly how I like things handled. That kind of consistency is why I keep coming back. Thank you, Phil!

I always take my vehicle to empire Lakewood Nissan. Every time they take care of me. Hannah specifically does a really good job at making sure everything goes smoothly.

I went to Ty for tires and he got me a great deal and made the service fast and smooth

Ernie was SO helpful and so nice!! Some of the best customer service I’ve received. 10/10 experience! Someone give Ernie a raise because he deserves it!!

May was amazing! She was the best. She was super helpful, patient, professional, and made the entire process so much easier for us. She took the time to answer all our questions and made sure we felt comfortable with our decision. We truly appreciate all her help and would definitely recommend her to anyone looking to buy a car. Thank you, May, for making this such a great experience!

Had warranty work done on a Murano for a leaking transfer case. I noticed they forgot to refasten an exhaust hanger immediately after I got the car back. I could forgive that but what I discovered today was absolute negligence. The rear engine mount which they had to remove for the job was never reinstalled properly. Four bolts hold it to the cradle, two were missing entirely and the other two were loosely installed and not tightened down. Never, Ever, Trust a dealership service center. I could attribute this to empire but honestly, they’re all the same. Pure trash.

I brought my truck in for routine maintenance and the service I received from Rich Jarman was exceptional. I would recommend the empire service department

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So I bought a 2015 Nissan rogue from another dealership I was having a little shutter in the transmission on takeoff. I go and have a Diag unfortunately during the test drive I guess I mean the car completely broke. They sent videos showing what they were doing on the Diag driving pretty erratically I don’t think you needed to do that to tell me yes it had a problem or not now the vehicle is completely broke about $5000. I’m gonna chalk it up as maybe I should’ve told them please try not to break it but just ... Read More

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Google - Oct 14, 2026

So I bought a 2015 Nissan rogue from another dealership I was having a little shutter in the transmission on takeoff. I go and have a Diag unfortunately during the test drive I guess I mean the car completely broke. They sent videos showing what they were doing on the Diag driving pretty erratically I don’t think you needed to do that to tell me yes it had a problem or not now the vehicle is completely broke about $5000. I’m gonna chalk it up as maybe I should’ve told them please try not to break it but just let me know what you think otherwise it’s really all I have. I knew the vehicle had some problems. I just wanted it to get me by for a little while I didn’t need. It drove so hard. I mean I could’ve drove it super hard and broke it myself and knew I needed to transmission. I was trying to find a way to make the Vehicle last a little bit longer, but my fault. I guess I should have been clear

Purchased two cars from this dealer from Martin, and I had an excellent experience both times. The whole process was fluid, and they were very easy to work with. Hayden in finance was also very helpful.

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If I could give zero stars, I would. This was an awful experience, and I strongly recommend avoiding this Nissan service department. The unexplained charges, rude treatment, incomplete service, and high-pressure sales tactics left me feeling ripped off. I originally paid $274 plus $8.22 in tax for a five-pack of oil changes. After a poor service experience, I asked to cancel the package and pay for just one oil change. They issued a partial refund against the $274 package price but did not refund any of the $8.22 in tax I originally paid. They charged me $114.99 before tax and $124.59 after tax for the single ... Read More

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Google - Oct 3, 2026

If I could give zero stars, I would. This was an awful experience, and I strongly recommend avoiding this Nissan service department. The unexplained charges, rude treatment, incomplete service, and high-pressure sales tactics left me feeling ripped off. I originally paid $274 plus $8.22 in tax for a five-pack of oil changes. After a poor service experience, I asked to cancel the package and pay for just one oil change. They issued a partial refund against the $274 package price but did not refund any of the $8.22 in tax I originally paid. They charged me $114.99 before tax and $124.59 after tax for the single oil change only, even though their website advertises an oil change for $75. The original package was taxed at 3%, while the single oil change was taxed at approximately 8.3%. Neither the price difference nor the tax difference was explained. The service representative was very rude and told me that unless I accepted this price, I would receive no refund. That is an unacceptable way to treat a customer. They also failed to refill the windshield washer fluid during the oil change. When I returned, I saw washer fluid on the floor, and they claimed my reservoir was broken and that the fluid had leaked out. It appeared to me that the fluid had been deliberately spilled. I checked afterward and found no leaks, which made me seriously question their explanation and honesty. The sales representative also pressured me to replace my tires immediately, making it sound as though my car was unsafe to drive that day. Yet when I asked the technician directly, he said replacement was not urgent and that I should replace them before winter. Those conflicting statements made the pressure to approve immediate work even more troubling. Between the incomplete service, unexplained charges, incomplete refund, and pressure tactics, this department has completely lost my trust. I will never return. Take your car somewhere else.

I had the worse experience at this location. I came in to get on problem fix and came out with many other problems I didn’t had before. When I left my trunk wouldn’t open anymore. When I went and told the manager Ty I was told I had to pay more money for something they broke. They were not helpful at all. I will be leaving a zero stars. They are the worst place to go to get your car fix.

(Translated by Google) I feel betrayed and deceived by the saleswoman, May, regarding what she offered me, compared to reality. She always prioritizes her own financial interests without regard for the client's well-being. Latino clients, be very careful; thoroughly verify all information before signing. (Original) Me he sentido traicionado, engañado, con respecto a lo que me ofrecía la vendedora MAY, con respecto a la realidad. Ella siempre propende por sus intereses económicos sin importar el beneficio del cliente. Tengan mucho cuidado clientes latinos, versifiquen bien toda la información antes de firmar

The overall car-buying experience at Empire Nissan was very poor. We were returning our lease and wanted to see what cars they had available. We decided to buy an Ariya and were lied to several times throughout the process while working with Derek. First we were told that the Ariya we were interested in had been inspected by their service team and they had not found anything wrong with the car. After we had signed the papers to buy the car, we found out that they needed to do the inspection to approve the warranty we just bought. This was ... Read More

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Google - Sep 6, 2026

The overall car-buying experience at Empire Nissan was very poor. We were returning our lease and wanted to see what cars they had available. We decided to buy an Ariya and were lied to several times throughout the process while working with Derek. First we were told that the Ariya we were interested in had been inspected by their service team and they had not found anything wrong with the car. After we had signed the papers to buy the car, we found out that they needed to do the inspection to approve the warranty we just bought. This was a bit concerning because we had already bought the warranty and they had already told us the inspection was done. Since the car had been in an accident, this was more than a bit worrying. We were told it would take a half hour to sign the paperwork and receive the warranty information, but due to the inspection not being done, it took several hours and we did not received our warranty paperwork for over a week. Second, they told us they were going to have the car detailed. When we got it, there was still dust and grime in the car that was easily wiped away with a cloth. Is that what Empire Nissan sells all their customers as a detail? Third, they told us that if we bought a car, the cost for returning our lease would be waived, but that was not true either. We received a bill in the mail for the exact thing they told us we would not be charged for. We also found out, that after being told there was a 3-day return period, that that was also not true. Several weeks later, even after returning our lease to Nissan, working with Derek, he still called us asking if we were ready to return our lease. We had already returned it! What is going on at Empire Nissan? So, after 8 hours at the dealership, multiple lies, and a bad feeling about the whole experience - I can confidently say that we will not be buying from Empire Nissan again.

Aiden was great to work with - very helpful, knowledgeable, and responsive! They gave me a fair price on both my trade in and my new car. If I buy another Nissan in the future, it’ll be from Empire Lakewood.

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Terrible service. They build faulty transmissions and dont stand behind them. Then they further try to profit of of you with insulting trade offers.

recently had a very disappointing service experience with my Nissan NV 2500 van at this dealership. A few weeks ago, I brought my van in, and the service department replaced the EVAP vent control valve. Unfortunately, the check engine light came back on. ​When they looked at it again, they determined that the new valve was working, but the charcoal canister it connects directly to was completely packed with dirt. They then quoted me over $850 to replace the canister and filter. ​My issue is the lack of a thorough initial diagnostic. The vent valve mounts directly to this canister. It is ... Read More

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Google - Aug 28, 2026

recently had a very disappointing service experience with my Nissan NV 2500 van at this dealership. A few weeks ago, I brought my van in, and the service department replaced the EVAP vent control valve. Unfortunately, the check engine light came back on. ​When they looked at it again, they determined that the new valve was working, but the charcoal canister it connects directly to was completely packed with dirt. They then quoted me over $850 to replace the canister and filter. ​My issue is the lack of a thorough initial diagnostic. The vent valve mounts directly to this canister. It is highly frustrating that the technician replaced the valve without bothering to check the condition of the canister right next to it, which was the actual root cause of the failure. ​Instead of fixing the core problem, they just threw parts at a symptom. As a result, I am left with a vehicle that still has issues and a massive quote for something that should have been caught during the very first visit. I expect much better attention to detail and proper root-cause analysis from a certified Nissan service center.

I dropped off my car on Friday, July 17, 2026, for an oil change scheduled for Saturday, July 18. I intentionally dropped it off the day before so your service department would have plenty of time to complete the work and so neither your staff nor I would feel rushed. Unfortunately, my experience was disappointing from the very beginning. When I arrived on Friday to drop off my vehicle, I stood at the service counter for approximately four minutes while BRETT completely ignored me and never acknowledged my presence. I eventually had to ask a gentleman working in the back, who I believe ... Read More

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Google - Jul 30, 2026

I dropped off my car on Friday, July 17, 2026, for an oil change scheduled for Saturday, July 18. I intentionally dropped it off the day before so your service department would have plenty of time to complete the work and so neither your staff nor I would feel rushed. Unfortunately, my experience was disappointing from the very beginning. When I arrived on Friday to drop off my vehicle, I stood at the service counter for approximately four minutes while BRETT completely ignored me and never acknowledged my presence. I eventually had to ask a gentleman working in the back, who I believe was the service manager, for assistance. He then had to tell BRETT that I needed help. During the check-in process, I informed BRETT that I had a coupon, and he told me it could be used, so I assumed everything was taken care of. When I returned on Saturday to pick up my car, I experienced the same lack of customer service. I stood at the counter for another three to four minutes while DAWSON appeared to be focused on something on his computer it seemed like he was watching a game, instead of assisting customers. I’m not sure what he was doing, but once again I was ignored before finally being acknowledged. When I reviewed my invoice, I noticed that the final price was lower than I had expected. I later realized DAWSON  had applied a discount, and I genuinely appreciate that. However, he never mentioned that a discount had been applied or explained the pricing. Because I didn’t know a discount had been given, I commented that I couldn’t believe the oil change for my truck had cost less than the one for my car. Rather than simply explaining the difference or pointing out that he had already reduced the price, DAWSON immediately became argumentative. He began telling me that he worked for NISSAN and NOT DODGE  and responded with an attitude that I found unprofessional and disrespectful. Instead of addressing my concern, he seemed more interested in arguing with me. Because of the way I was being treated, I asked Dawson to write his name on my receipt. He responded by saying he was “done talking” to me. I then asked if I could borrow his pen, and he refused, again saying he was done with the conversation. At that point, I took my invoice from the service counter and went to speak with the same manager who had helped me the day before. I explained everything that had occurred, and the manager told me he would be speaking with both Brett and Dawson about the situation. I appreciated that he took the time to listen to my concerns, but since then I have not received any follow-up from the dealership. I also never received the customer satisfaction survey that I normally receive after every service visit. I waited for it because I wanted to provide my feedback through the proper channel, but it has now been almost two weeks and I have not received the survey. The most disappointing part of this experience wasn’t the wait or even the cost of the service—it was the way I was treated. Every customer deserves to be acknowledged, spoken to respectfully, and made to feel that their business matters. At no point during either visit did I feel valued as a customer. I chose to drop off my car a day early to make the process easier for everyone, yet I left feeling ignored, disrespected, and frustrated. While I appreciate the discount that was ultimately applied to my service, it does not excuse the poor communication or the unprofessional way I was treated. I hope this feedback is taken seriously and that the dealership uses it as an opportunity to improve its customer service. No customer should have to ask to be acknowledged or be made to feel like their concerns are an inconvenience.

These guys are great. I worked with oscar to get my new nissan leaf and it was an amazing experience! Would definitely recommend

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Oscar made the buying experience enjoyable. He is professional and knowledgeable. I love my new car.

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I went by a couple of days ago. The salesman didn't want to shake my hand initially, which I was glad. I said I wanted a hatchback Honda or Toyota for around $10,000. I actually have enough money in the bank to buy any vehicle on the lot with cash, but only want to spend $10,000. The closest vehicle he had was a rogue, but he couldn't find it. He gave up. Later I used the restroom and he was in the handicapped stall surfing the internet on his phone. ( I recognized his shoes) He never offered me some cold ... Read More

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Google - Jul 28, 2026

I went by a couple of days ago. The salesman didn't want to shake my hand initially, which I was glad. I said I wanted a hatchback Honda or Toyota for around $10,000. I actually have enough money in the bank to buy any vehicle on the lot with cash, but only want to spend $10,000. The closest vehicle he had was a rogue, but he couldn't find it. He gave up. Later I used the restroom and he was in the handicapped stall surfing the internet on his phone. ( I recognized his shoes) He never offered me some cold water and ice, but I heard another employee offer another client it. I then thought the back lot might have what I was looking for, and indeed it appeared to have a lot of station wagons or hatchbacks going to wholesale or waiting cleanup to put on sale.

Called parts department about a few parts quoted me 1300 dollars where the other dealer was at 100 a peice and hung up on me after i said thanks. Absolutely rediculous

Went here for a couple products... Left with products that weren't oem 🤦‍♂️ (Fender clips) Parts sales man was in disbelief that you could find the same oem parts for nearly 33% cheaper online at Z1. He argued freight cost would make online more and didn't want to match prices for the same product. Lucky the vehicle I'm working on isn't my daily and I can wait an extra day 🤘 always check online for reasonable prices, Empire will try and get you lol

Adin was amazing he really had patience with me while making the process as easy as possible. He listened to all my concerns and gave his honest feedback. I really enjoyed working with him.

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Constantly hounding me to sell my car because I got a good deal on it lol. No I don’t wanna buy a new car for 28k and $500 a month

EDIT: Although they replaced the spare, it was with one that it is the cheapest possible tire they could find. I will never buy another nissan again because of this service department. I bought my 2021 titan here. When I got my first flat tire and went to put on the spare it didn't fit. The service department told me there's nothing they could do but sell me a new tire. When I cake nissan they told me based on the service advisors recommendation to purchase a new tire they will not be assisting. This was the final straw. ... Read More

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Google - May 9, 2026

EDIT: Although they replaced the spare, it was with one that it is the cheapest possible tire they could find. I will never buy another nissan again because of this service department. I bought my 2021 titan here. When I got my first flat tire and went to put on the spare it didn't fit. The service department told me there's nothing they could do but sell me a new tire. When I cake nissan they told me based on the service advisors recommendation to purchase a new tire they will not be assisting. This was the final straw. First problem was the chargers and electrical did not work in the back in the first week of owning my truck. They said it was because of after market equipment I installed which was not true. They finally called back and said yes this is how you bought the truck and fixed the problem. Next was when I purchased the oil change package the salesmen told me they would rotate the tires when it was in for the oil change. Come to find out it was the lead service advisor who sold me the package that aggressively told me he would NEVER say that. Every time I have brought in my truck they "blame me" for the problem. The new car warranty was worthless for me.

Rude and dishonest Shannon, eric, Dave, Oscar and Brian customer service. None of them responsible after selling car and I won’t back to empire dealership. Go other dealerships and I wouldn’t recommend! Very frustrating and disappointing with bad management and customer service.

I like the salesman, he was respectful throughout the process. I purchased a truck and was assured everything was fine on it, the dealership replaced the windshield and did an oil change on it. When I picked up the truck, the oil light was not reset but I did check the oil and it had been changed. It had a burnt headlight, which somehow made it through their inspection that I was assured went over the entire vehicle. I cleaned out clumps of dog hair so I know that the previous owner had a light colored dog. Got a check ... Read More

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Google - May 2, 2026

I like the salesman, he was respectful throughout the process. I purchased a truck and was assured everything was fine on it, the dealership replaced the windshield and did an oil change on it. When I picked up the truck, the oil light was not reset but I did check the oil and it had been changed. It had a burnt headlight, which somehow made it through their inspection that I was assured went over the entire vehicle. I cleaned out clumps of dog hair so I know that the previous owner had a light colored dog. Got a check engine light on the second fill up of gas and it turns out it was caused by the dealership overfilling the oil and potentially totaling the motor and vehicle. Less than a week after purchasing I'm in a situation where I have a truck that was in good condition before they did a service on it. Now the rear view mirror shakes like crazy because it was not installed properly and I had to pull oil out of the motor and hope that nothing else is damaged. Oh yeah I've also had to put a half gallon of coolant in it already. The only reason I gave two stars is because they are still talking with me and potentially trying to fix the issues their service created

Nissan really needs to recall all their cvt transmission vehicles! But they don’t! I got a 2016 Nissan rogue brand new, transmission started going out a little past 44k miles, than again around 100k more than 8thousand dollars for both repairs that’s ridiculous! And they are very well aware of this catastrophic issue but yet they avoid accountability! Avoid any Nissan with cvt transmission 100% money pit!

Bought my very first brand new car here. 2020 nissan kicks in 2020. Thought a dealership would be more reliable then a small used dealership. Just turn 22 years old. Red flags: seller pushed to buy the color i didn't want, he mentioned that the will have no more models for the nissan kicks showing, 100% a lie. Know that think about it he just wanted to meet his quota for the month. Second 🚩: financed guy sold me a package to cover extended Warrenty on the exterior, interior, windshield, tires. 🚩Windshield got cracked and so I called to have it replaced under the ... Read More

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Google - Apr 30, 2026

Bought my very first brand new car here. 2020 nissan kicks in 2020. Thought a dealership would be more reliable then a small used dealership. Just turn 22 years old. Red flags: seller pushed to buy the color i didn't want, he mentioned that the will have no more models for the nissan kicks showing, 100% a lie. Know that think about it he just wanted to meet his quota for the month. Second 🚩: financed guy sold me a package to cover extended Warrenty on the exterior, interior, windshield, tires. 🚩Windshield got cracked and so I called to have it replaced under the package deal... they told me when did the rock hit it? I didn't know so I told them maybe a month ago... they said sorry we don't cover that since you told us past our due date.... 🚩Flat tire: gotten a flat and wanted to get it replaced so ive called: they told me since the tire had more then 30,000 miles they couldn't help. 🚩Exterior part was sun burnt: called them and they said its not part of the actual exterior Paint that they cover. ✅️They only time the package came through was when i accidentally spilled food in the back of the car... had them clean it. Stanley steamer showed up to clean it. Paid 2,500+ for the package Protection. Its been 5 years since I bought it car runs good. Since I take care of it. 65,000 miles on it. Ultimately I've learn car dealerships want to meet their quotas and sellers will do anything to sell you a car and add unnecessary add on's. Will never buy here again.

Very disappointing experience with service. I brought my car in at just 22,000 miles (well within the 3yr/60k warranty). They noted front-end play and multiple oil “seep” areas. I scheduled a follow-up appointment based on what THEY told me needed attention. I live in Bennett, so getting the car there takes time and planning. I drop it off, confirm everything with the service advisor, and leave. About 1.5 hours later, I get a call saying Nissan now refuses to fix the issue we had already scheduled because it’s “not bad enough.” So why schedule it in the first place? Communication ... Read More

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Google - Apr 20, 2026

Very disappointing experience with service. I brought my car in at just 22,000 miles (well within the 3yr/60k warranty). They noted front-end play and multiple oil “seep” areas. I scheduled a follow-up appointment based on what THEY told me needed attention. I live in Bennett, so getting the car there takes time and planning. I drop it off, confirm everything with the service advisor, and leave. About 1.5 hours later, I get a call saying Nissan now refuses to fix the issue we had already scheduled because it’s “not bad enough.” So why schedule it in the first place? Communication was poor from the start. I wasn’t clearly told what would or wouldn’t be covered, and when I asked for clarification, I got pushback instead of help. Speaking with a manager didn’t improve anything—just more excuses and no accountability for wasting my time and money. This could have been avoided entirely if they were upfront during the first visit. Trying to contact Nissan corporate was just as frustrating—you can’t talk to anyone directly, only file a report and wait. This is my second bad experience with Nissan service at different dealerships. Bottom line: poor communication, inconsistent service, and a warranty process that doesn’t feel like it actually supports the customer.

Not super impressed with this dealership. I get wanting to make a sale, but belittling the customer for wanting a day to think about things isn't cool.

I visited this location in Colorado because my car was making a grinding noise due to sliding on ice and hitting a curb. After assessing the issue, they informed me that I had a broken wheel bearing and that the repair would cost approximately $1200. They promptly fixed the wheel bearing, allowing us to resume our journey to Texas. However, on the way back home, I still noticed a faint sound, but I dismissed it as nothing serious. Gradually, the sound intensified to the point where it resembled the original noise from a week earlier. I reached out to the representative ... Read More

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Google - Mar 31, 2026

I visited this location in Colorado because my car was making a grinding noise due to sliding on ice and hitting a curb. After assessing the issue, they informed me that I had a broken wheel bearing and that the repair would cost approximately $1200. They promptly fixed the wheel bearing, allowing us to resume our journey to Texas. However, on the way back home, I still noticed a faint sound, but I dismissed it as nothing serious. Gradually, the sound intensified to the point where it resembled the original noise from a week earlier. I reached out to the representative there, but I haven’t received a response. The customer service was subpar, and I felt like an inconvenience rather than a valued customer. Overall, I’m quite dissatisfied with both the customer service and the service quality provided.

THIS IS WHY SO MANY WOMEN HATE DEALERSHIPS!! Dropped off my '23 Rogue. It's my work vehicle. I need a person at corporate to approve costs. Ryan told me I needed to sign for the diagnostic. I asked for an email of the form so I could get the cost approved, he said he couldn't. He then said I didn't need to worry because nothing would be charged until it was approved. When we picked it up, without repairs, Ryan told me the charge was 230 for the diag. When I reminded him of what he told me earlier, ... Read More

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Google - Mar 12, 2026

THIS IS WHY SO MANY WOMEN HATE DEALERSHIPS!! Dropped off my '23 Rogue. It's my work vehicle. I need a person at corporate to approve costs. Ryan told me I needed to sign for the diagnostic. I asked for an email of the form so I could get the cost approved, he said he couldn't. He then said I didn't need to worry because nothing would be charged until it was approved. When we picked it up, without repairs, Ryan told me the charge was 230 for the diag. When I reminded him of what he told me earlier, he mansplained to me that they do not diag for free. I don't have any issue with paying for the tech's time. I have a problem with dishonest service writers. Also, not being able to give me a copy, paper or digital, is not great.

Empire Lakewood Nissan was so great that they have me writing a review! I've purchased vehicles before, but what makes this place so special to me was not only the customer service, but also the speed of getting a vehicle and the people who helped me. When I've purchased cars in the past, I was there for sooo long! Anywhere between 5 to 7 hours. Here, from test driving to driving home in my new 2026 Nissan Pathfinder, it took about 2 hours! My salesman was Aiden Geddis. He was amazing! Not only did he help me choose the right car for ... Read More

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DealerRater - Feb 25, 2026

Empire Lakewood Nissan was so great that they have me writing a review! I've purchased vehicles before, but what makes this place so special to me was not only the customer service, but also the speed of getting a vehicle and the people who helped me. When I've purchased cars in the past, I was there for sooo long! Anywhere between 5 to 7 hours. Here, from test driving to driving home in my new 2026 Nissan Pathfinder, it took about 2 hours! My salesman was Aiden Geddis. He was amazing! Not only did he help me choose the right car for me my family's lifestyle, but he also was a really cool guy to talk to. Very down to earth, respectful, but just fun to talk to in general! I can honestly say he was genuine and cared about my situation for needing a car as well. He was so good that I went back a few days later to purchase a used car for my teenage son who's car decided to die the same week mine was totaled out due to someone slamming into it while parked in the snow. I am happy with my car and I HIGHLY recommend Empire Lakewood Nissan to whoever is looking for a good quality car, good people, and fantastic customer service! I personally recommend working with Aiden. I'm sure everyone is great, but aince my personal experience was with him, I've got to give him a shot out. Awesome guy and place! Plus. I'm now a Nissan person and love the infotainment system and car's feature.

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If I could give this location, a negative review I so would. I went there for some back brakes to be replaced. I was told my back brakes were fine. They replaced my front brakes without asking. They also never properly check The vehicle as you’re supposed to do during an inspection, let me leave with squealing brakes, just for them to explode on me

I was oil change this place 71000 millage now 72000 they told me engine oil change done they put next oil change millage was 76000 but now 72000 engine oil change sign come what they do I don’t believe they change oil .please be carfull this place check all what they did .

Aiden was great to work with and made my first car buying experience a breeze. Highly recommend Empire and working with Aiden!

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Empire Lakewood Nissan is a truly trustworthy dealership. Our family has purchased multiple vehicles there over the past seven years, and every experience has been excellent. The sales advisors are knowledgeable, hardworking, and always willing to go the extra mile to serve their customers. Each of the five vehicles we’ve purchased was a smooth, stress-free process, and we were consistently given great deals. The service department is just as reliable and provides outstanding care for our vehicles. We highly recommend Empire Lakewood Nissan, they have met every one of our needs with trust, collaboration, and exceptional service 😊

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Buying a Nissan or a used car, I highly recommend Aiden Geddis/Empire Lakewood Nissan.

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Great dealership, the only place to shop Nissan in Colorado. Clear and concise with good inventory and will order what you want if they don’t have it.

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Aiden took care of us and made sure we were happy with our new car. Answered all our questions and got us a good deal on our trade in.

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I had a great experience purchasing my new Altima from Danyal. I would definitely recommend to friends and family 👍🏼

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Had a terrific experience with Martin. I love my new Audi A6. Thats supercharger is a different animal🚗 😄. I'll be sure ti send people your way.

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I went in to see what was wrong with my Nissan Xterra and during check in it was never mentioned that there was a $200 diagnostic fee. After getting my estimate and agreeing to the repairs I thought the diagnostic fee would be waived. Empire Nissan said no and that it was in the paperwork that I signed on the iPad when I checked in. I find it very sneaky on their part to not verbally mention this when you check in. I have bought two brand new vehicles from them but will not be buying anymore from them in the ... Read More

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Yelp - Dec 19, 2025

I went in to see what was wrong with my Nissan Xterra and during check in it was never mentioned that there was a $200 diagnostic fee. After getting my estimate and agreeing to the repairs I thought the diagnostic fee would be waived. Empire Nissan said no and that it was in the paperwork that I signed on the iPad when I checked in. I find it very sneaky on their part to not verbally mention this when you check in. I have bought two brand new vehicles from them but will not be buying anymore from them in the future. Way to go Empire Nissan, you just lost a customer that has supported you since 2011.

I went into Empire Nissan to get my 2011 Nissan checked out. When I got my repair estimate it had a $200 diagnostic fee. I thought this would be waived when I agreed to the repairs, but it was not. It was never mentioned verbally when I checked in and they said it was on the iPad that I signed. A very sneaky way to do business. Way to go Empire Nissan. You have lost a customer since 2011!

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Empire Lakewood Nissan is hands down the BEST service center I have ever visited!! I’ve worked with both Ty and Ryan and each of them were so helpful and took the time to explain what my vehicle needed. Couldn’t recommend them enough and will definitely be returning for any and all future maintenance!!

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I leased my 2024 Nissan Ariya here for an incredibly low price! It’s has more bells and whistles than I can ever ask for and my salesman Martin showed me how everything works! Their process was streamlined and there was no time wasted. Would recommend this dealership to anyone in the market for a new vehicle!

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Josh was great! He’s is the best person to work with if you go there!

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Bought a new 2025 Altima and the price was great, the sales process seemed easy at first… but everything after that was a mess. I specifically told the sales/finance team that we ONLY receive mail at a P.O. Box, and they still sent my title to my physical address. Now I’m stuck dealing with the consequences of their mistake instead of them owning it. On top of that, during the purchase two salespeople were literally arguing over who “got the sale.” Extremely unprofessional and made the whole experience uncomfortable. Great price, but the lack of attention to detail ... Read More

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Google - Dec 9, 2025

Bought a new 2025 Altima and the price was great, the sales process seemed easy at first… but everything after that was a mess. I specifically told the sales/finance team that we ONLY receive mail at a P.O. Box, and they still sent my title to my physical address. Now I’m stuck dealing with the consequences of their mistake instead of them owning it. On top of that, during the purchase two salespeople were literally arguing over who “got the sale.” Extremely unprofessional and made the whole experience uncomfortable. Great price, but the lack of attention to detail and professionalism is something management seriously needs to fix. I shouldn’t have to clean up their errors.

I bought my Leaf in 2017 and have had mixed results with warranty support over the years. As the EV battery started to fail the service shot stated multiple times over the phone that my warranty was good to 100,000 miles so I might as well get a little more life out of it. Well, don't trust those guys. The time limit expired soon after talking with them so now the battery is no longer under warranty. This is an expensive place for repairs and more expensive is their bad advice!

After our transmission repair and timing cover seal replacement the car came back with a gas smell. Ryan told me it was normal. They did something when putting things back together. Still have that gas smell going on. I complained since the repairs were done. Local shop said it was caused by the previous repairs. I left Larry Miller Nissan to come here. I wish the service mgr would contact me because it's at the point my daughter is afraid to drive it. So so upset when the issue should of been addressed at the time I noticed something ... Read More

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Google - Nov 16, 2025

After our transmission repair and timing cover seal replacement the car came back with a gas smell. Ryan told me it was normal. They did something when putting things back together. Still have that gas smell going on. I complained since the repairs were done. Local shop said it was caused by the previous repairs. I left Larry Miller Nissan to come here. I wish the service mgr would contact me because it's at the point my daughter is afraid to drive it. So so upset when the issue should of been addressed at the time I noticed something wasn't right.

Last update: I hate having to update this again. I was promised a $100 check after speaking with Dave, and on 12/12 I was sent a scanned copy of the envelope and told it had been mailed. Two weeks later, I was told the dealership would not be sending it. Empire Lakewood’s sales team and customer support are dishonest, fail to follow through, and provide no updates when promises change. Save yourself the headache—go anywhere else. UPDATED REVIEW: If I could leave a negative star review, I would. My experience with Empire Lakewood Nissan regarding my vehicle registration has been ... Read More

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Google - Nov 13, 2025

Last update: I hate having to update this again. I was promised a $100 check after speaking with Dave, and on 12/12 I was sent a scanned copy of the envelope and told it had been mailed. Two weeks later, I was told the dealership would not be sending it. Empire Lakewood’s sales team and customer support are dishonest, fail to follow through, and provide no updates when promises change. Save yourself the headache—go anywhere else. UPDATED REVIEW: If I could leave a negative star review, I would. My experience with Empire Lakewood Nissan regarding my vehicle registration has been absolutely exhausting and frustrating. I reached out to multiple staff members about my registration and received no meaningful updates. After posting a one-star review, Josh, the Sales Manager, called me within an hour — but instead of providing a real solution, he asked me to remove my review. I made it clear I would only remove it if the dealership covered at least half of my registration cost, which Josh later confirmed. Weeks later, while at the dealership for a tire issue, Shannon brought me a $100 check — far short half the cost that was agreed upon — and promised to connect Josh and me via email so communication could actually happen. I repeated this back to her to confirm, but it never happened. Multiple follow-ups and promises of calls from Josh went unanswered, even though they claimed he had tried to call me. After over a month of this back-and-forth, I finally called Dave at a number given to me as Josh’s. He at least gave a same-day answer: nothing else would be done, and the check would be mailed. Dave, like Danielle, was professional and straightforward — which is more than I can say for most other staff. The issue isn’t just the insufficient check. It’s the repeated broken promises, the lack of communication, and multiple staff members saying one thing and doing another. Shannon failed to connect me with someone who could actually resolve this — on numerous occasions . Josh confirmed an agreement that the dealership has since refused to honor & he was not authorized to offer. Bradley added to the confusion early on with her poor communication. Through it all, I’ve been the one following up, asking for clarity, and trying to get answers for over three months. Original: This has been one of the most unprofessional, frustrating, and exhausting customer service experiences I’ve ever had. I strongly encourage anyone considering Empire Lakewood Nissan to go elsewhere — no one should have to endure this level of disorganization and dishonesty. I’ve had an incredibly frustrating experience with Empire Lakewood Nissan regarding my vehicle registration. It has now been over 60 days since leasing my car, and despite my repeated follow-ups, I still have not received the necessary paperwork to register my vehicle. My temporary tags have expired, and I was promised replacement tags weeks ago that never arrived. Throughout this process, I was told the delay was due to a clerk being on vacation — but that hardly explains why I’ve had to reach out almost daily with little to no resolution or communication. I was even offered delivery for my new temporary tags, only to later be told it “wasn’t necessary.” Now my tags have expired, and I’ve been left completely without support or accountability from the dealership. I still do not have the correct paperwork to register the car and have not received the temporary tags that were promised to me. I love the Ariya itself, but once this lease is complete, I will never set foot in this dealership again. This situation has been a major headache and a huge inconvenience. The lack of professionalism, follow-through, and communication has been unacceptable. I strongly urge management to review how customer registrations are being handled — no one should have to deal with this level of disorganization when purchasing or leasing a vehicle.

Absolute garbage place do not go to the service center! They will waste your time trying to take as much of your money as they can. Had to wait 4 hours for a 15 minute fix. Don't waste your time just sell your vehicle and buy from a worthwhile company.

I’m very disappointed with the customer service. I came in to get my oil changed and brakes checked. They did those services which were fine. But they put my truck through their car wash without informing me of doing so, and brought my truck back with a crack in my windshield over a foot long that definitely was not there before. I brought it to their attention before I left and asked for them to pay for it to be repaired and they said no because according to the service rep, my windshield already had a dent from a ... Read More

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Google - Nov 11, 2025

I’m very disappointed with the customer service. I came in to get my oil changed and brakes checked. They did those services which were fine. But they put my truck through their car wash without informing me of doing so, and brought my truck back with a crack in my windshield over a foot long that definitely was not there before. I brought it to their attention before I left and asked for them to pay for it to be repaired and they said no because according to the service rep, my windshield already had a dent from a rock hitting it. I completely disagree with that statement, and I know for a fact that it didn’t have any cracks in it before hand. Even if it did they should pay to repair the damage they made to my windshield. I didn’t even ask for the car wash so why should I have to pay $500 to fix my windshield just for taking my car in to service? Taking your car into get serviced, you’d expect it to come back in better condition than you left it right? Not here apparently, I'm extremely disappointed and I will be escalating this situation. Updating again because the response from the company shows me they don’t understand that there was no rock chip in my windshield before I brought the car in. If there was than they shouldn’t have given me the car wash or at least asked if I wanted it. But I expect Nissan to take responsibility for the damage done to my car.

UPDATE: DO NOT BUY A USED CAR HERE Finally got a response..they take zero responsibility. They sent me the inspection finally and the issues were on there as needing Immediate repair never disclosed to me at the time of sale. Seems to be there trend read other reviews with used cars all the same problems...wishbi did before going here...No one has returned my email or call....This dealership is terrible.. Please make sure you find out what is included in there 130 point safety inspection. I bought a used AS IS vehicle which I do understand what I'... Read More

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Google - Oct 25, 2025

UPDATE: DO NOT BUY A USED CAR HERE Finally got a response..they take zero responsibility. They sent me the inspection finally and the issues were on there as needing Immediate repair never disclosed to me at the time of sale. Seems to be there trend read other reviews with used cars all the same problems...wishbi did before going here...No one has returned my email or call....This dealership is terrible.. Please make sure you find out what is included in there 130 point safety inspection. I bought a used AS IS vehicle which I do understand what I'm getting. I was at a bunch of dealerships prior to this one and all disclosed any issues the vehicle had. But at Empire nothing was disclosed my fault for not asking more detailed questions but after having better customer service at other dealerships I just became use to information being disclosed. Well Empire does not do that I didn't get sent home with any paperwork signed by the salesman. I took it to a mechanic and it needs cv joints shocks and struts. I did notice it drove weird but we were on a road with construction and it's an older car so my fault for not figuring it out. Just beware of this dealership they aren't honest and I don't even think they do inspections on these used vehicles. I can't seem to get responses back or a copy of my inspection. As stated in the previous review they only check horn seatbelts and a couple of other things doesn't seem like 130 point inspection or my issues would have been disclosed. After response: I have emailed your team my legal last name is different I hope I get a response. Thank you.

Do not trust their inspection reports for used cars! I went in and test drove a Lexus RX350 that was on their lot, advertised as “as is” which is fine. However, upon working with the salesman and the sales manager and his repeated “this vehicle is as is” I got scared and backed out.. and I am grateful I did. On Monday, my trusted mechanic went and looked over the car and found MANY additional issues with the vehicle that were not disclosed. They told me the vehicle would need axels sooner rather than later, but failed to mention it ... Read More

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Google - Sep 25, 2025

Do not trust their inspection reports for used cars! I went in and test drove a Lexus RX350 that was on their lot, advertised as “as is” which is fine. However, upon working with the salesman and the sales manager and his repeated “this vehicle is as is” I got scared and backed out.. and I am grateful I did. On Monday, my trusted mechanic went and looked over the car and found MANY additional issues with the vehicle that were not disclosed. They told me the vehicle would need axels sooner rather than later, but failed to mention it also needed shocks, struts and ball joints… the vehicle also had a severe oil leak that they tried to cover.

Allen Geddis is a friendly, professional and knowledgeable sales representative. He showed me numerous new and used cars that fit within my parameters. Once I chose a new vehicle, he made the purchase process very easy. He is an excellent employee.

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Disappointing Experience with Empire Lakewood Nissan – Poor Used Car Inspection & Customer Service My husband recently traded in our Honda Odyssey at Empire Lakewood Nissan for a 2017 Ford Escape. Since the vehicle was older, we also purchased extended protection for added peace of mind. During the test drive, I noticed a vibration, but the sales agent assured me it was just the car’s automatic 4x4 system adjusting when needed. However, after driving less than 10 miles (including a short 2-mile trip home and a 6-mile commute the next day), the check engine light came on. I immediately returned the car ... Read More

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Google - Aug 14, 2025

Disappointing Experience with Empire Lakewood Nissan – Poor Used Car Inspection & Customer Service My husband recently traded in our Honda Odyssey at Empire Lakewood Nissan for a 2017 Ford Escape. Since the vehicle was older, we also purchased extended protection for added peace of mind. During the test drive, I noticed a vibration, but the sales agent assured me it was just the car’s automatic 4x4 system adjusting when needed. However, after driving less than 10 miles (including a short 2-mile trip home and a 6-mile commute the next day), the check engine light came on. I immediately returned the car since I had purchased the extra protection plan. To make a long story short, the dealership kept the car for nearly three weeks and outsourced the repairs instead of handling it in-house. When I got the car back, the same issue happened again—the shuddering returned, and within a mile, the check engine light came back on. It’s clear to me that Empire Lakewood Nissan does not perform thorough inspections on their used vehicles. My overall experience with them was frustrating. They were friendly and accommodating when trying to make the sale, but once the deal was done, their customer service fell off. Thankfully, after escalating the issue, they agreed to cancel the deal—which was the only positive resolution in this ordeal. I will never return to this dealership for a vehicle purchase and would caution others to be extremely careful if considering a used car from them.

Temporary tag is expiring soon and we will be out of state using the car we bought here, we registered to dmv and actual plates will be 4-6 weeks. We went to this dealership as we got our car here, but they cant do anything about it and it means we will be driving with expired temporary tag while waiting for our plates, we ask if they can issue a extention but we are passed arround. We called DMV and was advised that they should and we decided to go to DMV anyway. We dont want to be pulled over ... Read More

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Google - Jul 25, 2025

Temporary tag is expiring soon and we will be out of state using the car we bought here, we registered to dmv and actual plates will be 4-6 weeks. We went to this dealership as we got our car here, but they cant do anything about it and it means we will be driving with expired temporary tag while waiting for our plates, we ask if they can issue a extention but we are passed arround. We called DMV and was advised that they should and we decided to go to DMV anyway. We dont want to be pulled over because of expired temp tag. We could have been advised that they cant do it and maybe check with DMV if we can do it there, effort, time, gas and mileage could have been saved but what we heard was its okay just have your receipt of registration with you🙄 Lesson learned customer service is only exist when its convenient to this dealership. Services are fine but after sales service is very poor. Got our 2 cars here but i promised that will be the last 2 will never comeback to this dealership in the future. ofcourse they will respond they are sad this happend and call them to make this right! Nah! You had a chance to make a difference but cant do it so 1 star is fine.