Customer Testimonials
Derek put up with my BS and didn’t waste time- great service and got me back on wheels really quickly-
Best car-buying experience ever. Renato M. answered all of my questions and worked with me to get a fair price. He provided unparalleled customer service, and made what is often a stressful experience both easy and fun! No pressure, just a simple, straightforward transaction with a great personal touch. Financing was also a breeze. I would go here again and again.
Thankful for Empire for my recent Leaf lease deal! Derek was a delight to work with! The process was easy and service was great!
Service team got my express oil change and tire rotation done within one hour and the waiting lounge was very nice! I’m especially thankful to Rich who shared lots of helpful knowledge about my truck with me! It will make my winter driving safer and more enjoyable. I could tell the service team really cares and I felt very well taken care of too! Thanks!!!
We had an awesome experience purchasing our Nissan Leaf last week! Daniel Kelly was great to work with. He and his team made everything very straight-forward and easy for us. We were in and out in just a few hours including a test drive, trade-in and financing. Highly recommend.
I had an excellent experience working with Kellen B to lease my new Nissan Ariya. He was incredibly professional, knowledgeable, and guided me through the entire process with ease. Kellen made everything straightforward and stress-free, ensuring I was comfortable with my decision every step of the way. I’m very happy with my new car and highly recommend Kellen for anyone looking for a seamless car leasing experience!
Derek provided great customer service.
We bought a Nissan Rogue last month from Empire Nissan! It was the smoothest and most amazing car buying experience we have ever had! Thank you to Eric LaBeaux for recommending Empire Nissan and all the information on the Nissan cars! The sales team and finance team were great as well!
We just leased a Nissan Leaf from Jacob who went above and beyond to make it special for our son. We went ahead of time, test drove the vehicle, learned about it, did the paperwork and arranged to come back 2 days later to let him test drive and pretend that it was the first time we had been there so our son could feel like he was making the lease decisions with our help and put his own money down to finalize the lease. Jacob was honest, up front about everything and made the process so easy. This will be ...
Such a great experience. No forcing, no hassles, the team went above and behind. This is how buying car should be. And this is why I love supporting family owned businesses. Aiden was exceptional with his customer service and helping me find the perfect vehicle. The rest of the staff was also as kind as they could be. Overall - great dealership with awesome inventory and even better people. If you’re looking for a good Nissan dealer, please choose this one! Thank you all so much. I love my Ariya!
Nissan and Danyal took very good care of me! I totally recommend him. Ask for Danyal!!
I have never had a better experience at a car dealership in my 39 years of life. I went in to get my key fob replaced and was very surprised at the quoted cost. Uncomfortable with the amount, Hannah in the service department was able to find a resolution and saved me hundreds of dollars. Working in customer service myself, I know how imperative it is to go above and beyond for customers, specifically new ones. I am so appreciative of, and truly blown away by, their customer service and would recommend EVERYONE go to this dealership for their Nissan needs ...
Great Dealership. I held off after my purchase untill my first service to give a review and I have to say this place has Honest, down to earth, good people. 👍 Feel confident going here to buy or get your vehicle serviced.
Very professional staff. I shopped around for break pads. and tire replacement in Arvada, CO and this dealership had the best prices in Nov 2024. Would highly recommend. Could do better at providing better discounts for long term customers.
I had a great experience getting my Sentra from Empire. Oscar was polite and very helpful. Manager Brian Deason went above and beyond to get us a great deal. Thanks to the entire Empire team. Highly recommend!!
A great customer service for sure! Daniel Kelly is the best ! He helps us through the process and explains everything super easily. He is attentive and professional, making us feel completely confident in our decision. It was a really enjoyable experience. More with that Mountain View; I love it!
Shopped there and Derek helped me out. Outstanding service, would recommend to anyone looking for a new truck.
I recently leased a Nissan Ariya with the help of Daniel Kelly. Daniel was incredibly friendly and helpful, making the whole process smooth and stress-free. He was very knowledgeable and took the time to answer all my questions. He made sure I was comfortable and confident in my decision. I highly recommend working with Daniel if you’re looking for a car!
Nick Lamb and the Service Department are absolutely phenomenal. Nick was extremely prompt, professional and thorough in helping us better understand what needed to be addressed and why. I truly cannot not say enough good things about Empire Lakewood Nissan and will continue to service my vehicle with them.
Great experience here leasing a new car. Danyal was friendly and very knowledgeable (even with it being his first week there). It was my first time leasing a car and he took the time to explain everything clearly and answer all of my questions, making everything smooth and stress-free. They honored the deal listed on their website, but what stood out the most was their honesty and transparency—no surprise fees or shady sales tactics that we experienced at other dealerships.
Jay was very helpful in finding me brand new parts for my 90s Nissans. I plan you go here for anything I need in the future.
This was the best service experience I've ever had at a Nissan dealership. Ty was incredibly helpful (not to mention super nice and upbeat), showed me the pricing of all of the work I was having done before it was done (which sadly seems not to be the norm in the industry), quoted me a realistic time and held to it, and didn't try to upsell me into any unnecessary work (which sadly has been the case at other dealerships in the area). 5 stars!
Jay the service manager has offered me unparalleled service, all with complete honesty sometimes hard to find at other dealers.
This dealership always hosts the greatest car events where you get to meet the incredibly friendly staff and see hundreds of beautiful vehicles! Thanks to Jay for all the work he does to set up these events and be a great employee! Highly recommended attending them and visiting the dealership.
Absolutely the only place that is allowed to touch our Titan. We love them so much we take our Honda to them too. Always helpful, speedy and transparent. Definitely the best of the best.
Jay and his team did an amazing job with my Infiniti! Great service amazing customer service!
These guys will take care of you. I had just put my new angle kit on my drift car and needed to get it aligned before an upcoming drift event they were able to get me in quickly dropped my car off to Jay and his team they got it aligned and back to me in a very reasonable amount of time especially considering how much adjustment an angle kit has to go through to get it just right and they nailed it! I was able to go out to the slush motorsports festival and shred some tires confidently knowing ...
I've taken several of my personal vehicles as well as some client's cars to Jay and his team at Empire Lakewood Nissan. I highly recommend Empire Lakewood Nissan. They have done a handful of custom alignments, and tire mounting for me. They are very knowledgeable and have a great attention to detail. They take the time to properly adjust my cars and make sure not to damage anything.
Highly recommend their service department. They've done work on my unique car several times. I trust them with my custom alignments and mounting/balancing of higher end wheels, which most shops I would be worried would damage.
Everyone working at this dealership was so helpful & friendly. I will not be going to any other dealerships from here on out. They treated me like family. Not like just another sale.
Extremely knowledgeable and great customer service. Jacob helped me with my tires and did an amazing job! As soon you enter the building you are met with warm, happy energy. Loved the entire team and welcoming vibes!
I’ve bought multiple parts from this dealership and staff is always happy to help. Recently started getting my fun cars aligned here because of this. 2+ done and I look forward to going back. Guys are knowledgeable, easy to talk to, and even take their time on my pain in the butt car with fully adjustable suspension which is appreciated. Highly highly recommend!
Go to place for alignments and service work. Jay is a wealth of knowledge, exceeded expectations by walking me through the alignment process, explaining the adjustments and how they affect the car driveability, tire wear and overall performance. This is the only place I will bring my vehicles. A+ to Jay and the team at Empire! Thank you.
Great experience overall. Recently leased a car through Empire Nissan. I highly recommend this dealership. Jacob was extremely knowledgeable and professional. I've interacted with many sales people in the past and I can confidently say that Jacob was the most knowledgeable sales associate I've ever dealt with. He knew the car in and out and was quick to answer any questions. Josh the sales manager was also extremely professional and understanding. He was also very helpful throughout the process and had us leaving the dealership truly feeling like we were taken care of. I will be recommending Empire ...
Great experience overall. Recently leased a car through Empire Nissan. I highly recommend this dealership. Jacob was extremely knowledgeable and professional. I’ve interacted with many sales people in the past and I can confidently say that Jacob was the most knowledgeable sales associate I’ve ever dealt with. He knew the car in and out and was quick to answer any questions. Josh the sales manager was also extremely professional and understanding. He was also very helpful throughout the process and had us leaving the dealership truly feeling like we were taken care of. I will be recommending Empire ...
Went down to check out a lease promotion that Nissan was running and ended up buying a car. They were patient and informative all around a good experience.
Went into empire nissan looking for a specific vehicle ended up getting paired up with danyel who has been at tgis dealership for two days. He was super friendly and a great help over all we purchased a vehicle and could not be happier. Danyel was supportive when it came to a number price wise to make sure we got where we needed to get to be able to walk away with our new vehicle. Thank you again daynel!! April and Cory
Parts counter was knowledgeable and quick. Got the valet keys on my replacement key fob cut... no problems and extremely reasonable price! A+
Joe was amazing to work with he completely understood my needs and catered to them perfectly! It was a pleasure working with him!
My usual Nissan dealership is no longer (or might be under different ownership) so I decided to try Empire Lakewood. Ernie was fantastic and helped me through the whole process, including a tour of the lounge so my two huskies and I could hang out. Thankful for the Wi-Fi so I could get work done. My car had an oil change and a few other things they recommended. My only feedback is that now my tire and oil dashboard warning keeps going off, and it's annoying. Otherwise everything seemed fine!
Service was awesome, on my brothers 2007 Xterra
Always a great experience for me service, parts, and sales all do a wonderful job taking care of my family and I
Have purchased three cars from Empire Lakewood Nissan and have had a wonderful experience every time.Service department I have had great experiences as well
The sales department was great! Super easy, very fast and very friendly! I will also be using their service department!
Very kind and professional. It felt like I was buying from a family friend, no pressure, and the attention I received after the sale was the cherry on top. I will only buy from Empire Lakewood Nissan! Kurt is the one you need to ask for when you call in!
On my 4th vehicle from Empire Lakewood Nissan now. Always an easy buying experience and I’ve done all my service there As well. Thanks Empire
I had an extremely wonderful experience leasing a car (Nissan Rogue 2021 SV, premium package) on June 15/16th. I appreciated the fact that this is a family-owned business, and the dealers are willing to negotiate on the price for a lease/purchase. Most of the nearby competitors on the street (Hyuandei, Subaru, etc.) had a no haggle policy and their prices were out of my budget as a recent college graduate/did not start my full-time position yet. Meanwhile, Empire Lakewood Nissan will work with you to try and accommodate your financial circumstances. I would definitely recommend Dominick and Albert; my ...
I bought my Nissan Frontier at this dealership and have completed all service requirements there as well. I have had Nissan vehicles most of my driving life and I consider this the best dealership I have used!!!
Excellent service, fast and friendly staff. Went above and beyond to make sure everything was completed and the car was safety checked. Will go back for all services
Such a great dealership. Amazing car buying experience. Good prices, very kind personnel. Buying a car in Empire Lakewood Nissan was very pleasant. I love how easy it was to sign financing document. Sales agent Masuda was very kind and helpful. That’s the place, that makes you feel like a valuable customer.
Best customer service I’ve ever experienced. We have bought 3 cars from Empire Lakewood Nissan and will continue to only but from this dealership!
Amanda Bierman was fantastic to work with on my new 21 rogue lease! She is a great listener and went above and beyond to help me.
Smooth car buying experience with Albert. He was knowledgeable and helpful, had a big part in making the purchase actually pleasant...Empire Nissan is highly recommended!
Amanda was wonderful to work with! Buying my first car with her was a quick and easy experience. I never felt like I was being oversold and I was provided with useful information and answers to all of my questions. I would definitely recommend buying from Empire Nissan!
Amanda is a pleasure to work with. We’ve bought both our cars with her and each time she answers all my questions and ensures I am getting the information I need. She’s helpful and ALWAYS follows up. We love our Rogues!
Great staff, very friendly! Thankyou Santos again for all your help will keep buying cars from him and this dealership. The owner Chris and his GM Adam Goad worked to get my pregnant wife the best deal thankyou all for caring
Amazing Dealership! Amanda was the best sales rep I have had the pleasure to work with. If your going to Empire, ask for her! She will go above and beyond to help you. I could not be happier with her service and Nathan, my finance manager, service. They made my car buying experience smooth and simple. I would definitely return to them for another car purchase.
I have bought 3 cars from Empire and I will keep buying more here! This crew always takes care of me and I will always come back.
kind fair and honest. they have earned my business for life. I will continue to buy my vehicles from them and refer my family/friends to them!
Amazing staff, super helpful and made the process really easy. Met the owner Chris how also pent some time visiting with us which was really nice! HIGHLY RECOMMEND!!
Most professional best staff I’ve ever seen. I just bought my 4th car in a row there and would never consider any other place. Great job empire
just bought my 3rd Titan from Empire Lakewood Nissan. Best Place you could ever buy a car. Easy to deal with and great pricing. Thanks again Empire
Many businesses can claim customer service as a number one priority, but these guys... They prove it! Give them your business, you won't regret it! These guys truly are the dream team!
Best dealership I have ever dealt with. Always professional and truly caring. I’ve bought my 4th vehicle from them and wouldn’t go anywhere else
I took my Xterra in for a tire fix and oil change. Taylor greeted me immediately! I told him I was concerned and high risk for exposure to the virus and he assured me that all his team would wear masks & gloves. They fixed my tire and did my service quickly and when I went to pick up my car, Taylor assured me that no one had been in my car without wearing a mask or gloves. I greatly appreciate that! Thank you Taylor for taking the extra steps to assure me and make me feel safe. Thank you ...
Best experience! Over the top process and hassle-free. Alpert was outstanding! Sales Manager James and Finance Manger Billy made the best team for the best car buying experience! Highly Recommend that Trio!
We visited Empire Nissan, and met with David Lax. David was great! Very helpful and knowledgeable, and made the car buying experience a good one. Tim made the final purchase agreement easy as well!
Buying a new vehicle was a very pleasant experience from start to finish. Everyone I dealt with was polite, efficient, and very prompt at answering questions, dealing with paperwork etc. Special thanks to our saleswoman Amanda Bierman. I never thought buying a car could be like this..
My sales girl Amanda was excellent. Very honest and accommodating. Flew from Florida to buy a special Raptor. Detail crew was not very good however.
My wife and I just bought a Nissan Rogue Hybrid SUV from Empire. Wow! Amanda Bierman was our Sales Person and was outstanding. She gave us the best automotive sales experience that (I) we have ever had in over 45 years of buying vehicles! Her professionalism, attitude, patience, thoroughness, knowledge base, and welcome nature was so welcome! Beyond a great experience. 10 stars out of 5!
After twenty years of owning my Nissan Sentra, I finally decided to purchase a new vehicle. I visited many of the other dealerships in the area, test drove many other makes and found the vehicle I wanted at Empire Lakewood Nissan. Amanda Bierman was my sales associate and she was great. She listened carefully to my needs, was very informative, knowledgeable and followed up with me diligently. I was so pleased the day she called and said "I have the perfect car for you!" We set an appointment for the following Saturday. Sure enough, it is the perfect ...
Amanda is a great salesperson with great customer service skills! She got me the best deal possible with me trade and had everything ready to go when I got to the dealership! She even made the car buying experience fun for my 4 year old! Mark in finance was great to work with as well! I’ll definitely be back for my next vehicle purchase!
Derek was amazing. Went above and beyond for me. Everything so far has been super simple and easy. I would recommend to go out of your way to work with not only Derek but James as well
I purchased a car from twin salesman a couple years ago. During the process, they promised me the world. When I came in to take advantage of some of those things, it turned out none of it was true, and those twins were gone (surprise surprise). They just said what they needed for me to buy a car, BUT, management STEPPED and honored EVERYTHING. I got my free oil changes, and I'll 100% being buying my next car here too!!!
I was in the market for a new car, but I didn't really know what I wanted. I went to a few other dealership around town, but it was the usual car dealership experience. When I went to Empire Nissan Lakewood to check out their selection, I was so happy to find that the car I was interested in was parked next to similar models. It made comparing makes, models and trims so much easier. A sales consultant named Amanda Bierman was the first to greet us. She was just amazing to work with! She was knowledgeable in explaining ...
I bought my new Titan here and I love it. I got a great deal and was treated excellent! Thanks Empire Lakewood Nissan. I’ll be sending you some more business.
Great experience here at Empire Lakewood Nissan. Chuck Long helped me find a car that I really love. He was friendly and eager to help me find what I wanted. He was also professional, respectful, and a great listener. I felt comfortable making a sound decision and the team was readily available to help me with anything I needed. I wanted to downsize from my current vehicle and once I told chuck what i was looking for, he worked with the team to find me several options. During the process the manager checked in on me to make sure things ...
I came into the dealership not knowing exactly what I wanted. The staff, particularly Alex Bond, was awesome, knowledgeable and very helpful. Not a high stress environment. Ended up with a brand new Rougue and didn’t spend a lifetime getting it done. These guys are great if you are looking for a professional and honest car buying experience!
The service department is well-run and the advisors are exceptionally friendly. My questions are always answered in a way I can understand and the service is top-notch. I wouldn't take my car anywhere else!
They have got to be the nicest & most honest place I have EVER dealt with. There are many great cars out there but sometimes you have to go through gerks to get them! These guys are so truthful it's beyond belief. Best place!
My name is Shawnna Martin; I was recently out looking for a new or used vehicle and stopped in at Empire Lakewood Nissan. I was nicely Greeted and helped By a young Lady named Kaity McCall she was very helpful in explaining the cars and helped me find what I was looking for my life stay and my family. I have recommended her to all my friends that are looking for a new or used vehicle. She and empire Lakewood Nissan were very helpful with financing and finding what I needed.
I had THE MOST positive experience, when I walked through the doors I was greeted with a smile and a warm hearted "Hey!" from Alex Bond. I was caught off guard at first, wondering if he had mistaken me for family or friend. He he was super informed and helped me however he could, all while making me laugh and truly enjoy my visit to Empire today. 12/10 would definitely go again. p.s. I will be recommending them and Alex to all my friends and family! seriously the best experience at an establishment such as this.
Dylan and Dustin were incredibly helpful with the purchase of my Juke! They made the car buying experience bearable. I was ringing the bell 10 minutes after my test drive! Thank you!
Just got a smoking deal on a new Altima. The sales staff and the finance people were the best. The whole process was easy and I was treated very well. Did I mention I got a SMOKING deal. I love this car
I have now purchased 3 vehicles due to the great service, prices and professionalism at Wmpire Lakewood Nissan. Dylan, Azar and Jeremy were a pleasure to work with and I highly recommend these gentlemen and the dealership!!
I recently worked with Jesse Prinzi at Empire Nissan Lakewood and had a fabulous experience! Mr. Prinzi was highly knowledgeable, friendly and top-notch in terms of service delivery. He also gave us a great price. I will recommend him to family and friends and would buy a car from him in the future. If you're in the market for a great car, be sure to ask for Jesse!
Mick was very helpful in working around my schedule and did a great job in breaking down the estimate in way that I could understand. The service manager came out and introduced himself and really gave the experience a personal touch.
I always dread taking my car in for service, especially at a dealership...however when I took my maxima in this past week I had the most outstanding experience. Brian in service was awesome!! I told him what the issues where with my car. Brian listened, told me a few things it could be, told me he'd call me as soon as the technician had looked over my car. I received a call when in a few hours (and it was busy when I was there, so I was surprised that he actually called at some dealerships you have ...
Jeremy was a very professional and respectful individual. His team reflected the exact image. They answered my questions and completed my service in a timely manner. Thank you for a great experience and help.
The weather was in single digits yet they did everything they could help me find the car I wanted at what I could afford. Will forever have my Business!
This reviews is for the used car sales department. They were very friendly, listened to us and did not try to pressure us into anything we didnt want to do. I believe the salesman was new so he had his manager Azar help with paperwork and getting our information. They were both nice overall and Azar helped us get into a vehicle that we were comfortable with payment wise without trying to pressure us into something too expensive. I've purchased over twenty car sin my lifetime and empire nissan and the staff are top 3 in my lifetime experience. By ...
I am a customer service manager myself and couldn't be more impressed with the friendliness and great service I received from everyone there. Excellent!! I will never buy anywhere else!
"Like Family!" "Empire Lakewood Nissan gave me back what I thought I had left in NC ... a car dealer who treats you like family! My Salesperson (Evan Macklin) took the time to drive to my house to program my built in garage door opener on my new 2012 Murano! He couldn't do enough to make me feel "wanted & cared about." I LOVE Empire Nissan! (It was the 1st time I ever stepped in the door - I live in Centennial...worth the trip!) Wonderful people!" Emily & Bill
I went to Empire Lakewood Nissan to test drive an Xterra and a Pathfinder, thinking I wanted a Pathfinder but really in love with the Xterra. What impressed me most about Jeremy was that he never tried to upsell me, he truly seemed to want to help me get what I wanted, which was a midnight blue 2006 Xterra sitting on the lot that day waiting for me. While I was ready to buy that day, I wasn't really expecting to, but Jeremy and Chris made the whole process easy, painless, and amazing. I left there with a new (to ...
I recently purchased a new Nissan from Empire Lakewood Nissan. It was the best car buying experience I have ever had. Mike Autio is the best salesman I have ever worked with. He really showed that my concerns were important to him. I have bought many vehicles from Empire Nissan and will continue to buy more. Thanks Guys