Rich was amazing! The gent that worked so hard to get my car done since my terrible insurance refused a promised rental, is a hero. I am out of state and kind of lost but these folks made me feel at home and i was on the road with a new transmission in a few days! Thank you so much!!!

Very pleased that the issue was thoroughly checked out and hopefully resolved

Just purchased a used car from here this weekend. And I can say that Byron and the team of associates are awesome guys! No stress with process , professional and knowledgeable. Byron took his time with me explaining everything with professionalism and no pressure sales. I will definitely buy from here again and will also refer people to this particular location. Thanks Byron for your help and time. I am thrilled with my new ride!!

Roy was easy to work with, knowledgeable and friendly. Love my new Nissan Ariya!

Pretty helpful staff in the repair department. They were patient with working with me on getting the repairs covered under my warranty. Took a bit longer than I expected but wasn’t too bad. Was able to get ahold of someone pretty easily if I had questions. Will definitely come back for any other repairs or concerns. Thanks Empire!

Chase was wonderful! We were originally looking for a Nissan Versa but unfortunately they did not have any on lot. However, Chase gave us a deal on a Nissan Sentra for about the same price as the Versa! They did not have the second key to the car when we were there but they ordered one and Chase personally drove down to our side of town (which is an hour away) to deliver it to us. Great experience!

Not exactly my first thoughts or feelings when I have to take my car in for service but, I'm still in awe over the positive experience your team of service personnel made on me I’m really happy and satisfied. And my Car is working great! My overall sense of Ty Campbell’s personal heartfelt concern for the care of my car and welfare for me as a person, was a tangible experience that was real. Hard to describe, yet genuine. And your sharing your sense about the battery possibly being the real issue, ........ (from a customer service perspective), was impressive and I’m very appreciative of you for that. Ty, your an MVP in my book. It was my pleasure to meet you and your team! Thank You!!

I had an issue with a new car (around 2K miles) and the technicians were able to figure out the problem right away, get the part in and do the work in short order. I was very impressed.

Went to do a rim and tire purchase the one I had was damaged due to a flat tire

Called these folks a couples days before to inquire about my 5k oil change on my new Titan and without hesitation “Ernie said hey come on in and we get you in as priority.” It took me a couple days but, I finally made it during a lunch hour and was greeted and helped almost immediately from several employees. Ernie was slammed but greeted me and got right back to me as he said he would. Everyone I spoke with were an absolute pleasure and super helpful the entire time. My truck was cleaned and maintenance perfectly. You guys are top notch in my book probably one of the best experiences and customer service experiences I have ever had. I’ll definitely be returning for all my maintenance needs. Thank you all for being super helpful and on point. I give a ton of credit to Ernie that dude is solid as they come.

Byron and the entire sales team were very welcoming, friendly with my son, made the process easy and offered a great deal without haggling. Best dealership experience I've ever had.

The service employees were amazing very helpful and called with updates. My car was very well taken care of. Best service I’ve ever had on my car. Thank you!!!!

It was an excellent job, with clean, comfortable facilities, professional workers and excellent customer service.

Went to dealership to test drive a Frontier and get questions answered about the truck. Ross (salesman) was awesome, took time to get all my questions answered. Very easy to deal with, I ended up with a new truck before I left.

Tyler was amazing and extremely helpful

I can only describe my shopping experience for a new vehicle as utterly horrendous until I found Empire Nissan. I visited several dealerships and spoke with even more on the phone. Bait and Switch, mystery add-on charges, lack of inventory were the norm. I needed a vehicle that was good on the highway and could tow a small trailer. Two different car companies (Jeep amd Kia) advertised vehicles that can tow, but were backordered months for the Tow Hitch and wiring. Running into Roy at Empire Nissan was a breath of fresh air. We conducted all our discussion on the phone and via email. He helped me find the exact vehicle with the color and feature combination that I was looking for. Empire Nissan actually had two of these rare combinations coming to their lot. We agreed on the price and a future delivery date. As Roy, Empire and I were sending documents back and forth for a deposit to hold the vehicle, it arrived on the lot! Roy sent me a video using Empire’s Portal for my Wife and I to see. It is very difficult for my Wife and I to go places together because we are caretakers for her Mother who is ill. Roy went above and beyond and delivered our brand new Nissan Pathfinder Platinum to us in Loveland. I am looking forward to visiting Empire Nissan for my first oil change, which will also be my first visit to the dealership. Each time I drive my new Pathfinder, I discover new features that excite and delight me. Nissan put a lot of thought into the design and drivability of the Pathfinder. Need a Nissan? Call Roy at Empire Nissan!

Excellent service representative!!

The service is excellent ! The service team is very accommodating and easy to work with. I would highly recommend for all service needs!

Service advisor Rich Jarman was excellent! He handled every detail and explained the recommended repairs. I will be bringing all my vehicles here in the future. Highly satisfied.

Excellent Service no matter who was talking to me or what department I was in. Roy and Ty were genuine and fun and made sure I got the best deal, excellent communication, and made sure I was comfortable the entire time was there. You guys rock! 10 out of 10 recommend!

They do fantastic work here! Can never go wrong with them

Matt was extremely patient and more than willing to work to get us the car and one we can afford.

Great service