It was exactly as expected

Matt, Roy, Brian, and Nate were all wonderful! They made the process of getting my dream truck easy and joyful.

All of your staff members are very friendly and helpful. When I pulled up to the Express Lane there were already 2 other cars in the bay. One of the servicemen came out and had me move to another bay so I could be served more quickly and be comfortable in the waiting room. The gentleman who checked me in and out after the service was a sweetheart and made it a very pleasant experience. I love that my car was washed, too! Thank you!

Very good service sales team noes its product very well pleased with my purchase

I had a very specific set of parameters that were necessary for me to be able to get a car at this time. I gave Albert and the team the difficult numbers I was working with, and they made it happen. They made everything from initial test driving, countless payment adjustments, and signing over the vehicle extremely smooth. I felt confident that I received the best possible deal from Empire. Albert won me over with his communication and realistic ability to get me into a car that was right for me. I will certainly recommend Empire Lakewood Nissan to friends and family!

Been a customer since 2015. Everytime I go back I'm treated very well. Patient, understanding and willing to listen to me.

The Nissan associates clearly worked as a team to help me with my service. I started with one member and then went out to move my car to the service door...when I came to door, another associate was quick to acknowledge me and get the process underway while my first associate was with someone else in the garage. The work was done in a timely way and my questions were answered about what was done to my car.

Great service.

It’s because of Nick Lamb that makes us choose Empire Lakewood Nissan to service our car. Nick listen to our needs and wants and deliver above expectations. Nick is honest he would communicate every detail to us and would never let us down. Nick was always upfront with everything and would always meet us halfway with our service. Thank you so much for everything Nick!!!

I worked with Rich Jarman. He was the most professional and honest individual I have encountered with at Nissan. He went above and beyond!! Thank you to all mechanics who worked on my vehicle as well. Definitely will continue to bring my vehicle to this location!! Thank you

Sales Consultant Rich Jarman was fantastic. My wife and I had driven a 2011 Murano with a slightly damaged transmission from New Jersey to Lakewood which happily was our destination. After my AAA tow, I was calm on the outside but completely stressed on the inside. Rich provided friendly, courteous service and communicated additional car issues in a clear competent manner. I felt totally at home dealing with him, and will gladly return for my future auto needs. Thanks to him and all the service staff for a job well done!

After some snafu’s in regards to options, they made it real easy to swap out the vehicle and ensured I was 100% satisfied. Though I have to wait a little bit for the vehicle, it’s ok because everyone and I do mean everyone, handled the situation with grace and calm. I have never experienced such superior customer service at a dealership. Thank you! I am grateful and humbled. -Dawn C.

Masuda, was awesome!! I am still a customer because of Masuda. I will gladly work with Masuda anytime.

my service was quick and meet my expectations.

We had a very good experience from the moment we talked to Ross on the phone, to walking into the dealership, to everyone who worked there. It felt family oriented and honest. We were treated with respect and everything that was discussed over the phone was honored. We couldn't be happier with our new Rogue and the buying experience.

Very courteous and knowledgeable service advisors, nice touch with the protections for my interior. Was kept in contact as to the timeline of service completion, which was an incredible plus in this day and time.

Excellent customer service very friendly and knowledgeable!

I have used this dealership for 20 years and it is a great experience every single time. Sales, Service, or Parts is always there to help with my needs. The management is top tier at customer satisfaction as well. I have yet to have an experience with any other dealer that has matched how I was personally treated here. Ross was the best salesperson I have had there over the years a very personable guy.

The sales staff was very personable. There was no pressure. I found my dealership!

I've bought 5 vehicles from this dealership now. Best place ever. Service department is top notch as well. I highly recommend this dealership to everyone!!!!

Masuda was the absolute best guide through out my experience. ST was a pleasure to speak with, and the rest of the staff were friendly and trustworthy. I’ll never buy a car anywhere else!