M&P

Empire Lakewood Nissan – M&P

 

Mission – To constantly be an industry leader in providing outstanding quality service and value for every customer.

Purpose – We accomplish this through our award winning staff, when delivering quality automotive products/service with honesty and clarity.

  • Our goal is to be an industry leader in providing unmatched quality automotive products and services.
  • We will constantly strive to meet the changing needs of our customers.
  • Our aim is to provide an atmosphere that encourages employee teamwork, integrity and excellence.
  • Together we will set and continually improve sales, service and operational standards to ensure long-term market leadership and profitability.
  • It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime.

Empire Lakewood Nissan’s philosophy is based on five areas that, we believe, are critical to business success. Those areas are:

  1. Customer Enthusiasm
  2. Employee Satisfaction
  3. Financial Performance
  4. Market Effectiveness
  5. Ongoing Improvement

The Value of Honesty and Integrity:

We believe that all decisions are to be made with integrity. Leadership is setting good examples for others to follow, expecting as much from yourself as from others.

The Value of Individual Responsibility and Accountability:

We believe we are responsible to satisfy the needs of our customers for all our products and services. Individual accountability for our own performance and for the quality of our products will demonstrate to our customers we are enthusiastic about them and really care.

The Value of Unconditional Dedication to Excellence:

We believe there is no place for mediocrity and half-hearted efforts. We accept personal responsibility for overcoming obstacles and being the very best. We actively choose to excel in every aspect of our personal and professional lives.

The Value of Cooperation and Communication:

Close mutual support of one another is a fundamental tenet of ours. We value open communication and encourage new ideas, realizing that teamwork produces a better employee work environment and enthusiastic customers and suppliers.

The Value of Our People:

We have nothing of greater value than our people. We respect the uniqueness of every individual and believe that such an attitude will build a team of confident, creative members possessing a high degree of initiative, self respect and self discipline.

The Value of Ongoing Improvements:

We believe in not accepting the status quo, in constant improvement, and in the value of ongoing education in any form. We believe in providing opportunities for personal professional and organizational growth within our company.

The Value of Being Good Community Citizens:

We give willingly to and are actively involved in the support of our communities because they provide us our success.