Customer Testimonials
Great job replacing the clutch in my 370Z, it was done on time and no issues!
This dealership is great. Let me start by saying that the guy that took care of us was great. Matt Kordis is a very nice and transparent person. Heās not the kind of guy that just cares about seeking you a car at all cost. He truly cares about you choosing the right care, the right APR and simply the right decision. I highly recommend this place.
Great service, super friendly and welcoming! Albert is an amazing salesman, approachable, honest and thoughtful!
I came in early without appt for oil change and tire rotation. Perris was my advisor and was very professional and friendly. She was informative but did not pressure a lot of extras. I really appreciate her attentive and friendly service. Sheās a real asset to your company !
I wanna say thank you to Adam, Matt, Brian and Nate for giving us a great deal on two cars yesterday. There were printer issues and it took us a good while to get everything processed but the guys kept checking in and we felt cared for. Thanks again!!
My car broke down and I was dreading having to search for a replacement with the current used car market. I came in and spoke with Roy before I was ready to buy anything, and he was so helpful that I came straight back a couple weeks later. He was able to work with my financial situation and timeline to set me up with what will be my favorite car that Iāve ever owned. Empire Lakewood Nissan made my first car dealership experience an enjoyable one!
I took my Altima to the service department due to a recall. After looking at the computer, they discovered that there was a 2nd recall as well. They said it would take 2 to 3 hours to repair all; it was just a little over 2 hours to complete. They also noticed that I have some minor repairs to be fixed; I declined since I could probably repair it myself. Empire Lakewood Nissan does excellent work in their service department.
We had the easiest time buying our Altima! We never felt pressured, they worked with our budget and the whole staff was great! Matt gave us the best experience we could have asked for! Please support this family owned business if youāre in the market for a new or used vehicle!
Excelente servicio, muy amable y respetuoso en todo momento, muy eficiente y explicĆ³ todo el procedimiento de una manera muy detalladaā¦
Great experience with the team. Matt our salesman was attentive and followed up with all the requests. Brian took great care of us in getting the pricing and financing. Really appreciate this dealership.
Gracias a may stiglich ella abla mi idioma y muy atenta a todos los detalles nos iso sentir como en casa en la compra de mi nuevo 2020 Nissan pathfinder Rock Creek Edition Stamos muy contentos gracias May Stiglich
Just recently had our Juke repaired at Empire. Service department is ten star. A Jacob Rogers, manager of the department has the best of staff from welcoming you to picking up your washed auto. Incredible service snd customers are appreciated big time. Not a national firm. Local ownership tgat assured exceeding your expectations. J
Love Empire Nissan!! I have bought two cars there. The service staff are friendly, professional, thorough and respectful. The owner, Chris is top notch!! Perris and Nick,the Service dept,are outstanding with customer service! I highly recommend Empire Nissan. You wonāt be disappointed!
The service advisor was able to get me in at the time promised. They also completed all the car services needed within the timeframe given. I am very happy I chose Empire Lakewood Nissan.
Love Empire Nissan !! Super friendly know what they are doing !! Fast service
Found the exact car my daughter wanted, got a decent price and bought it. Roy was a very easy going down to earth salesman and his managers were accommodating ( that's good for managers lol). Good experiance.
Everyone Iāve talked to there has been totally awesome! Great service š
Great customer service!
From purchasing my car to continued maintenance needs they have been fantastic all the way around.
Great service! Quick and easy.
Totally satisfied
Empire Lakewood nissan has been great to work with so far. Quick to get service done and love the text message update system. 10/10 would recommend Perris on the service team!
Second time it was awsome my truck is now completed
I want to thank Aaron for taking his time and working with me. I love my new car!. It's fun to drive again!
I thought I already left a review but in case I didn't send it, and my 71 years I have had virtually every make of automobile. This was my first Nissan and I have to give you guys the award for the best customer service I have found. It is obvious that you are making customer service a priority, I believe it was Ernie that helped me, and it shows big time. Thanks
Great service. Friendly staff.
Everything was great except for this one guy that didnāt want me to take the Lyft they offer back home to wait for my oil change and said they probably wouldnāt be doing it again. Iāve been going here for years and this is the first time itās been an issue so that was a bit annoying. Also the first time Iāve ever talked with this guy.
A very nice atmosphere here. Clean, professional experience with Masuda!!! She has a kind soul. Thanks again for making my day a pleasant one.
bought my vehicle here and always go back for service. great staff!!
Everyone was nice and professional and most importantly the work on my vehicle was completed in at the times promised.
Albert and ST were absolutely amazing. Albert understood what we wanted and need and really made it work. He did not try to over sell us something we couldn't afford and made our experience amazing. Nissan family for life.
As soon as I first arrived at the dealership, Ray Harris did everything to make sure I got the car that I wanted! I would highly recommend working with Ray and the rest of the team at this dealership!
Very friendly, small store atmosphere. Enjoyed our general interaction and salesperson.
The team at this dealership always takes good care of me and my family. This time was no exception, and I am THRILLED with my new SUV. Everyone here is straightforward, helpful, caring, and sincere. I really appreciate supporting a locally-owned business like this one, and recommend Empire Lakewood Nissan to ANYONE who wants a positive experience buying or leasing a vehicle.
From the moment I walked in the door I was greeted and taken care of beyond my expectations, the owner, Chris and salesman, Josh took such good care of me. They were so patient and helpful in finding the right vehicle for me to lease and helping me trade in my previous vehicle. From the beginning I knew I could trust them to be honest with me, which is really hard to find these days. I would 100% recommend this dealership and their staff. I am so happy with my new truck and will be going back to them in the ...
I would recommend Empire Nissan and Dominick my sales person to everyone for a great car buying experience!! Which I have done multiple times! This is the second car that I have done with them and made the experience very easy!! They listen to your needs via payment etc. which most dealers are not doing anymore! If your thinking about a new or used car purchase definitely talk to Dominick and Empire Nissan!!
Only place I will bring my 18 Nissan Rogue. No appointment necessary for oil changes, first come first served. Ryan was my service advisor and was super helpful in an efficient transmission replacement as well.
Our Nissan Leaf (2012) has just over 123,000 miles on it. The service manager and staff were very professional and courteous. The service was completed in record time!
Albert is great, got everything done so quick and we are very happy with the outcome
Everything was predictable.
I just purchased my 5th car (2 for other family) at EMPIRE over the past 12 years. This is the most honest and fair dealership I have ever experienced in 40 years. I will only purchase future cars at EMPIRE.
Rich was very professional and listened to my preferences on my requested service. My vehicle was ready in just over hour. Well done.
Service was quick, friendly, reasonably priced, and the communication was great!
Ross is the man! He was extremely helpful in finding me options for a new vehicle and helped work with my budget, ask for Ross
Most recent? How about every time I enter the Empire Lakewood Nissan I always feel welcomed, treated proper, and handled with profession. I am very thankful to be able to feel such a welcome when it comes to being taken of. I know when I leave, not only will my vehicle be 100% fully serviced, I too will fill satisfied leaving.
The sales department was great! Super easy, very fast and very friendly! I will also be using their service department!
Very kind and professional. It felt like I was buying from a family friend, no pressure, and the attention I received after the sale was the cherry on top. I will only buy from Empire Lakewood Nissan! Kurt is the one you need to ask for when you call in!
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